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FAQ

Answers to the questions players ask most: your account, deposits and withdrawals, your bets, and the tools that keep betting safe.

Your account

Is esports betting legal in the UK?

Yes, for adults aged 18 or over, with an operator licensed by the Gambling Commission.

Who can open an account?

SkillBet is for adults aged 18 and over only.

Why do you verify my identity?

We must know who our players are before they gamble: UK rules require us to check your name, address and date of birth. Until your identity is verified you can sign in, follow matches and teams, and use every safer gambling tool, but you cannot place a bet, deposit or withdraw. You can start the check from your account.

Can I protect my account with two-factor authentication?

Yes. In Two-factor authentication, in your settings, turn it on with an authenticator app: every sign-in then asks for a 6-digit code, and you receive 8 single-use recovery codes. Turning it on or off asks for your account password.

Deposits

How do I deposit?

Open your wallet and choose Deposit: the payment methods available to you are listed there. Your email address must be confirmed and your identity verified first.

Is there a minimum, a maximum or a fee?

The minimum deposit is £10. SkillBet sets no maximum of its own: the deposit limits you choose decide how much you can add. SkillBet charges no fee; your bank or payment provider may.

Which currency do you use?

Pounds sterling (GBP) only, for your balance, your deposits, your withdrawals and your limits.

Can I pay with a credit card?

No. Credit cards cannot be used: a payment reported to us as made by credit card is not added to your balance. Use a debit card or another method listed in your wallet.

When does my deposit arrive?

As soon as the payment provider confirms it, usually when you come back to SkillBet from the payment page. A deposit you started but did not finish counts towards your deposit limit for up to an hour, then stops counting.

Withdrawals

How do I withdraw?

Open your wallet, choose Withdraw, enter the amount and confirm. The amount leaves your available balance straight away and shows as a pending withdrawal. Your email address must be confirmed and your identity verified first.

Is there a minimum or a fee?

No minimum: you can withdraw any amount up to your withdrawable cash balance. SkillBet charges no fee. Stakes on bets that are still open cannot be withdrawn until those bets are settled.

Can I cancel a withdrawal?

No. Once requested, a withdrawal cannot be cancelled or put back into your betting balance. Every withdrawal is reviewed by our team before it is paid.

Bets

What is the minimum and the maximum stake?

The minimum stake is £1. The maximum depends on the selection and its odds; when it is known, the bet slip shows it under each bet and will not let you stake more.

Can I bet on a match that has started?

Yes, on many matches. In-play odds and scores can run a few seconds behind the action, and a price may change or be suspended while you place your bet.

What happens if the odds change before my bet is placed?

Odds follow the match and the latest news, especially in play. Your bet is never placed at a price you did not see: if the odds change first, the bet slip shows the new odds and asks you to accept them.

Can I combine selections into one bet?

Not at the moment: each selection in your bet slip is placed as a single bet. Two opposite outcomes of the same market can never be combined.

Can I cancel a bet or cash it out?

No. A bet cannot be cancelled once it is placed, and cash-out is not offered, so check your selection and your stake before you tap Place bet.

Which odds formats can I use?

Decimal by default, or fractional and American, with Hong Kong, Indonesian and Malaysian under More formats, in Display preferences. The format only changes how odds are shown: every bet is priced and settled on decimal odds.

How are bets settled?

Automatically, on the result our odds supplier reports, which follows the official result announced by the tournament organiser. A market can be settled during the match, a finished map for example, or after it.

What if a match or a market is cancelled?

If your bet is made void, your full stake goes back to your balance, and My bets says why when a reason is given.

Where can I see my bets?

In My bets: your open bets, your settled bets with what each returned, and your net position over the last 7 days, 30 days or all time. On the website you can export them as a CSV file.

Can I watch the matches?

Many matches are streamed. When a stream is available, you can watch it on the match page while the match is being played, and the Live page gathers every match in play.

Safer gambling

Which limits can I set?

In Safer gambling: daily, weekly and monthly limits on your deposits, your net losses and your stakes, and a limit on how long a session lasts, from 5 minutes to 24 hours. Daily, weekly and monthly periods follow the calendar in UTC: a day starts at midnight UTC, a week on Sunday at midnight UTC and a month on the 1st. Lowering a limit applies at once; raising or removing one applies only after 24 hours, once you confirm it.

What is a reality check?

A reminder, off until you turn it on, every 20, 30, 45, 60, 90 or 120 minutes, of how long you have been signed in and your net position since then. You then choose to continue or to log out; until you answer, no new bet can be placed.

How do I take a break?

In Safer gambling, take a break for 24 hours, 48 hours, 7 days, 30 days, 6 weeks or until a date you pick within 6 weeks. You are logged out everywhere and cannot log in, deposit or bet until it ends; it cannot be ended early.

How do I exclude myself?

In Safer gambling, exclude yourself for 6 months, 1 year, 2 years, 5 years or permanently. You are logged out everywhere and cannot log in, deposit or bet, and the exclusion cannot be cut short. To exclude yourself from every UK gambling site at once, register with GAMSTOP.

Where can I find help?

The National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, GamCare and BeGambleAware. Safer gambling also has a self-assessment and links to tools that block gambling sites on your devices.

New to esports betting?

The esports betting guide explains how esports matches work, what odds mean, the main types of bets and how to place your first one.